The Opportunity

Individuals in this new Program Specialist position will have a unique opportunity to increase Reach Out and Read’s impact in the region by supporting Reach Out and Read programs at community health centers. Public health centers offer comprehensive care for children and families in at-risk and underserved populations. Individuals in this position will have frequent in-person and virtual contact with assigned centers to build collaborative relationships with medical providers and staff. This individual will be a key member of the Northeast Regional Team, a highly collaborative group looking for someone who shares their commitment to equity, respect for health center and family cultures, and desire to support young children on the path to bright, healthy, language-rich futures. This position reports to the Northeast’s Program Director.

Key Responsibilities:

Programmatic Assistance and Quality Assurance Support

  • Assume responsibility from recruitment team and programs staff for a caseload of approximately 30 existing and newly recruited community health centers.
  • Develop and maintain relationships with clinical and administrative staff.
  • Provide sites with help ordering books, organizing and tracking book distribution, monitoring provider training, and meeting reporting requirements.
  • Monitor site needs through regular virtual and in person visits.
  • Periodically evaluate program performance and adjust the support provided accordingly.
  • Create and implement quality assurance/improvement plans for sites.

Program Data and Reporting

  • Track and document site information using established tools and procedures.
  • Support site completion of bi-annual progress reports.
  • Gather and analyze site information needed by the team.
  • Collect stories, testimonials, and photos for use in development activities and reporting.

Book Support

  • Help FQHCs select and order books that meet the needs of their diverse patient populations and help them develop accurate, efficient ways to track book distribution.
  • Help sites create literacy-rich environments and obtain new and gently used books (including occasionally moving, storing, and delivering books). Access to dependable transportation.

The above statements are intended to depict the general nature and level of work assigned to the employee(s) in this job. They are not intended to represent an exhaustive list of accountable duties and responsibilities required.

Qualifications and Experience

There are innumerable ways to learn, grow and excel professionally. We take this into consideration when reviewing each candidate’s experience. We want to get to know you and the unique strengths you will bring to the work. We are most likely to be interested in your candidacy if you can demonstrate that you possess most of the qualifications and experiences listed below:

  • Commitment to Reach Out and Read’s mission, model, and to eliminating disparate opportunities and outcomes for children based on race, ethnicity, language, or socio-economic status.
  • Excellent oral and written communication skills.
  • Ability to coach, influence, mediate, and deliver results through others.
  • Ability to cultivate and sustain partnerships and relationships among diverse stakeholders and organizations.
  • Self-motivated and comfortable taking initiative, but also an enthusiastic, collaborative team member.
  • Ability to prioritize multiple tasks, meet deadlines, and adapt to change.
  • Education and/or experience in the fields of health care, early childhood systems, or literacy promotion. Preference will be given to candidates with knowledge or experience working in a FQHC.
  • Ability to use electronic information and communications systems (databases, the internet, and office suites including Word, Excel, Outlook, PowerPoint).
  • Residency in or willingness to relocate to one of the region’s five states (Connecticut, Massachusetts, New Hampshire, Vermont, or Upstate New York) is required, with a preference for residents in Western New York.

Additional desirable qualifications (not required)

  • Experience working in a healthcare setting.
  • Experience working with diverse populations and underserved communities.

Position Specifications

Full-time, 40 hours per week, non-exempt, position located in the Northeast Region. The FQHC Support Specialist will work regularly from a home-based office but will travel to clinic sites within the region as required.

Compensation and Benefits

Salary will be competitive with similar roles at non-profit organizations of a comparable size, and you will also receive a robust benefits package. The hourly rate range for this position is $24 - $26, and will be commensurate with experience. We offer medical and dental insurance, 401(k) retirement plan with match, paid vacation, professional development stipend, and more.

Commitment to Diversity

Reach Out and Read is committed to building an organization that embraces diversity, pursues equity, and fosters an environment of inclusion. ROR sits at the intersection of health and education, uniquely positioned to play a critical role in addressing systemic disparities and inequities in the public health framework. ROR strives to be an antiracist organization, using its influence to fight against social injustice by supporting a culture of learning, empowerment, equity, and a deep appreciation for the unique experiences that we each bring to our communities. We believe that changing the world begins with holding ourselves and our workplace to that same standard.

About Reach Out and Read

Reach Out and Read, Northeast is part of a national nonprofit that was founded in 1989. Reach Out and Read works to ensure that all families have the opportunity to create meaningful everyday moments through shared reading aloud and building relationships. By leveraging pediatric care to champion the positive effects of reading daily and distribute books, Reach Out and Read gives young children a foundation for success and reaches 4.2 million children across the county – half of whom identify as BIPOC and a quarter of whom come from low-income families.

Reach Out and Read is the only national early literacy intervention delivered through pediatric care providers. The program has been the subject of more than 17 independent studies, the largest body of scientific research for any psychosocial intervention in pediatrics. Research shows that children served by Reach Out and Read are read to more often, enjoy sharing books more, and have better expressive and receptive language skills.

The Impact

  • Reach Out and Read program sites are located in 6,100 hospitals and health centers in all 50 states, Washington, D. C., and the U.S. Virgin Islands.
  • Reach Out and Read serves 4.2 million children and their families annually.
  • More than 6 million new, developmentally appropriate books are given to children annually.
  • 40,000 medical providers currently participate in Reach Out and Read
  • Our peer-reviewed body of evidence demonstrates that Reach Out and Read parents are two-and-a-half times more likely to read regularly to their children, and that children experiencing Reach Out and Read show enhanced language development.

To learn more about Reach Out and Read, visit

------------------------------EQUAL OPPORTUNITY EMPLOYER------------------------------

Reach Out and Read is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Reach out and Read is compliant with the Americans with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please notify us and our HR team will work to accommodate your needs.