The Opportunity

Reporting to Regional Program Manager, the Regional Program Specialist has a unique opportunity to help shape the future direction of the program, ensuring high-quality programs are delivered to children and families, developing a stronger ROR network, and making inroads to ensure the long-term sustainability in the assigned catchment area. This is a highly relational job, both within a tight-knit virtual team, and when working directly to support our medical and clinic partners. It requires a commitment to equity combined with the ability to influence without direct authority and diagnose systems challenges, while respecting and supporting clinic and family cultures. By establishing collaborative relationships with medical providers and staff at multiple program sites and providing professional development services and technical assistance, the Regional Program Specialist provides the support needed to adhere to Reach Out and Read best practices. The Regional Program Specialist has frequent contact with their assigned programs through in-person and virtual visits- as well as through phone and email- and develops champions for the Reach Out and Read program among medical providers and staff.

The Regional Program Specialist serves as a member of the Northeast Regional team. While most teamwork is accomplished virtually, the Regional Program Specialist will have a strong connection to other team members and a commitment to common processes and goals tied to the team’s collective success. This individual also acts as liaison to the Reach Out and Read National Center, especially in support of public relations/communications and federal and state funding initiatives that National Center senior staff cultivate to support Reach Out and Read programs in the Northeast Region.

The Western MA/Worcester region currently includes the following counties: In Massachusetts-Hampden, Hampshire, Berkshire, Worcester, in Vermont Bennington and Windham and in New Hampshire Cheshire. The ideal candidate lives within this geographic area.

Key Responsibilities:

Programmatic Assistance and Quality Assurance Support

  • Develop and maintain relationships with clinical and administrative staff and cultivate Reach Out and Read champions and advocates from among each clinic’s medical providers and staff.
  • Provide regular and on-going technical assistance and support to all programs to assess site adherence to the ROR (Reach Out and Read) program model, assign quality ratings, and identify additional site needs.
  • Conduct in-person and virtual site visits to assigned programs with a frequency appropriate for sites’ identified needs and quality rating.
  • Create, implement, and update quality assurance or quality improvement plans to support sites’ efforts to maintain or reach a higher level of program quality.
  • Support programs’ implementation of program quality improvement processes by monitoring progress, and reassessing, in partnership with program sites.
  • Support site leaders to identify and overcome barriers that negatively impact their program’s quality and sustainability.
  • Ensure all programs have training processes in place for their providers, so that existing and new providers can provide a high-quality program.
  • Develop and implement efforts to prioritize and expand programs in clinics serving high BIPOC and/or Medicaid populations in alignment with organizational goals.
  • Guide new programs through the process of applying, training providers, and implementing ROR.
  • Collaborate with the Regional Executive Director and members of the Programs Team to discuss best practices to support and enhance program quality, to strategize effective implementation, and to implement best practices within the Reach Out and Read team.
  • Support sites to establish literacy rich environments and help them obtain new and gently used books (including occasionally moving, storing, and delivering books).
  • Offer professional development and continually assess opportunities to provide additional services and support to programs, providers, and staff.
  • Identify opportunities for health system engagement through interactions with site contacts, build relationships with system leaders, and articulate best practices for program sustainability.

Program Data and Reporting

  • Assure sites’ completion of twice-yearly progress reports. Analyze, understand, and address barriers to accurate completion.
  • Continually track and document quantitative and qualitative site data, using established tools and databases.
  • Maintain accurate data within the myROR database.
  • Gather, analyze, and report data from myROR as needed to support funding applications, partnership development, and advocacy activities, as requested.
  • Collect anecdotal data, stories, testimonials, photos from ROR programs for use in development and communications.

Book Support and Funding

  • Support sites in selection and ordering of books to meet the needs of their patients.
  • Provide support for efficient tracking processes to support accurate data collection and reporting.
  • Identify programs in need of book funding support and collaborate with the Regional Program Director to use an equity lens in the allocation of funding to individual sites.
  • Coordinate the distribution of book funds and/or books to sites when funds are available.
  • Provide information and support to sites regarding partnership opportunities that help sustain and enhance their programs long term.

Community Connectivity

  • Assist the Regional Program Director in implementing local, regional, and statewide partnerships to help ROR programs integrate with existing statewide early learning and family support systems.
  • Develop and maintain relationships and collaborate with other early education and care organizations in the region on issues of literacy and Early Childhood Development. Attend periodic networking meetings and share Reach Out and Read materials.


  • Regular travel to sites within the region. Availability to attend quarterly regionwide team meetings is required.
  • May be assigned other administrative or programmatic duties to support the overall success of Reach Out and Read Northeast Region.
  • Assist with and attend special events/workshops held within the region.
  • As funding allows recruit health centers, clinics, and private practices to apply and become a Reach Out and Read program, with the goal of making Reach Out and Read universal in clinical settings serving the region’s youngest children, especially those living in poverty.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Qualifications and Experience

There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

  • Commitment to the Reach Out and Read mission and model, to increasing equity in opportunity and outcomes for children, and to recognizing factors known to significantly impact differential outcomes for children, including race, ethnicity, language, and socio-economic status.
  • Ability to prioritize multiple tasks, meet deadlines, and adapt flexibly within a growing organization and a changing healthcare and political environment.
  • Excellent interpersonal, verbal, and written skills to interact effectively with medical staff, providers, and colleagues.
  • Self-motivated, independent worker who functions effectively in a virtual work environment, while being an enthusiastic, collaborative team member.
  • Demonstrated ability to take both initiative and direction, maintaining a focus on mission and collective team impact.
  • Education and/or experience within the fields of health care, early childhood systems, literacy, parenting support or related fields.
  • Ability to effectively use electronic communications systems as primary work processes, including database systems, internet use, and MS Word, Excel, Outlook, PowerPoint.
  • Excellent customer service skills with a desire to solve problems and work with doctors, nurses, and medical practices.
  • Demonstrated success cultivating and sustaining partnerships and relationships among diverse stakeholders and organizations.
  • Ability to coach, influence, mediate, and deliver results through others.
  • Access to dependable and regular transportation for frequent travel within assigned region.

Additional desirable qualifications (not required)

  • Experience with practice change efforts and Quality Improvement processes in a healthcare setting.
  • Experience working with diverse populations and underserved communities.
  • Database management.

Position Specifications

Full-time, 40 hours per week, non-exempt, position located in the Western Massachusetts/Worcester area. The Regional Program Specialist will work regularly from a home-based office but travel to clinic sites within region is required.

Compensation and Benefits

Salary will be competitive with similar roles at non-profit organizations of a comparable size, and you will also receive a robust benefits package. The position starts at $23/hour commensurate with experience. We offer medical and dental insurance, 401(k) retirement plan with match, paid vacation, professional development opportunities and more.

About Reach Out and Read Northeast

Founded in 1989, Reach Out and Read gives young children a foundation for success by incorporating books into pediatric care and encouraging families to read aloud together. Reach Out and Read’s tens of thousands of trained pediatric providers use books as a diagnostic tool during regular check-ups and teach parents how to engage their child with a book to promote positive parent-child interactions during the rapid brain growth between birth and age five, particularly in economically disadvantaged families who are at risk for adverse outcomes. The daily practice of reading aloud with a parent supports children’s literacy and math skill development, their social-emotional development, and prepares them for future success in school. Through its national network of providers, Reach Out and Read is helping to set 4.2 million children a year on a path to a bright future, from birth.

Reach Out and Read is the only national early literacy intervention delivered through pediatric care providers. The program has been the subject of more than 17 independent studies, the largest body of scientific research for any psychosocial intervention in pediatrics. Research shows that children served by Reach Out and Read are read to more often, enjoy sharing books more, and have better expressive and receptive language skills.

The Impact

  • Reach Out and Read program sites are located in 6,100 hospitals and health centers in all 50 states, Washington, D. C., and the U.S. Virgin Islands.
  • Reach Out and Read serves 4.2 million children and their families annually.
  • More than 6 million new, developmentally appropriate books are given to children annually.
  • 40,000 medical providers currently participate in Reach Out and Read
  • Our peer-reviewed body of evidence demonstrates that Reach Out and Read parents are two-and-a-half times more likely to read regularly to their children, and that children experiencing Reach Out and Read show enhanced language development.

To learn more about Reach Out and Read, visit

------------------------------EQUAL OPPORTUNITY EMPLOYER------------------------------

Reach Out and Read is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Reach out and Read is compliant with the Americans with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please notify us and our HR team will work to accommodate your needs.