The Program Manager is an experienced professional who provides support and leadership to Reach Out and Read program sites in Washington through quality assurance. The Program Manager is a valued strategic contributor to the Northwest team and works closely with the Reach Out and Read Northwest Program Director and teammates in Oregon and Washington to sustain, expand, and enhance Reach Out and Read program sites. In alignment with organizational goals, the Program Manager will cultivate relationships with medical providers and strategic community partners to help sustain our impact and expand our reach.
This is a highly relational job, both within a virtual team, and when working directly to support our medical clinic partners. As the Program Manager, you will need to be a problem solver eager to learn new skills and technology, adapt to an evolving and growing organization, and work as an effective team member with remote colleagues in a virtual working environment. It requires a commitment to equity combined with the ability to influence without direct authority and diagnose systems challenges while respecting and supporting clinic and family cultures. The position provides a unique opportunity to contribute to taking a nationally proven program to scale in the Northwest, while simultaneously providing creative, collaborative leadership to engage the health care system in broader efforts to support child, parent, and community well-being.
Technical Assistance and Quality Assurance (60%)
- Develop relationships with clinical and administrative staff and cultivate Reach Out and Read champions and advocates
- Provide ongoing assistance and support to sites to assess adherence to the ROR program model, assign quality ratings, and identify needs
- Conduct site visits to assigned programs
- Create and implement plans to support sites’ efforts to reach a higher level of program quality
- Support sites’ implementation of program quality improvement processes, monitor progress, and reassess, in partnership with program sites
- Support site leaders to identify and overcome barriers that negatively impact quality and sustainability
- Ensure all sites have training processes in place
- Assist in implementing, updating, and creating quality assurance or improvement tools. • Guide new programs through the process of applying, training providers, and implementing ROR
- Identify opportunities for health system engagement through interactions with site contacts, build relationships with system leaders, and articulate best practices for program sustainability
Program Data and Reporting (20%)
- Assure sites’ completion of twice-yearly progress reports. Analyze, understand, and address barriers to accurate completion
- Review progress report data and use it to inform improvement plans and quality ratings
- Continually track and document site data, using established tools and databases
- Maintain accurate data within the myROR database
- Gather, analyze, and report data from myROR as needed to support funding applications, partnership development, and advocacy activities
- Collect anecdotal data, stories, testimonials, photos from ROR program sites and participants
Book Support and Funding (10%)
- Support sites in book selection and ordering
- Support efficient book-tracking processes
- Identify programs in need of book funding support and collaborate with the Regional Program Director to use an equity lens in the allocation of funding to individual sites
- Coordinate the distribution of book funds and/or books to sites
Partnership Development and Sustainability (10%)
- Assist the Regional Program Director in implementing local, regional, and statewide partnerships
- Provide information and support to sites regarding partnership opportunities that help sustain and enhance their programs
- Attend relevant community and coalition meetings as assigned and in alignment with organizational goals
Qualifications and Experience
There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We are most likely to be interested in your candidacy if you can demonstrate many of the qualifications and experiences listed below:
- Commitment to increasing equity in opportunity and outcomes for children, and to recognizing factors known to significantly impact differential outcomes for children, including race, ethnicity, language, and socio-economic status
- Experience providing program implementation and/or professional development support. • Education and/or experience within the fields of health care, early education, literacy, parenting support or related fields
- Interest in partnering with and influencing clinics and health systems to transform medical practice through Reach Out and Read implementation
- Ability to prioritize multiple tasks, meet deadlines, and adapt flexibly within a growing organization and changing healthcare and political environment
- Excellent interpersonal, oral, and written skills to interact effectively with medical staff, providers, and colleagues
- Self-motivated, independent worker who functions effectively in a virtual work environment, while being an enthusiastic, collaborative team member
- Demonstrated ability to take both initiative and direction, maintaining a focus on mission and collective team impact
- Demonstrated ability to think creatively and solve problems, with attention to detail and follow through
- Demonstrated success cultivating and sustaining partnerships and relationships among diverse stakeholders and organizations
- Ability to coach, influence, mediate, and deliver results through others
- Ability to analyze, synthesize, and utilize data to determine trends over time to develop plans and communicate with internal and external stakeholders
- Ability to effectively use electronic communications systems as primary work processes, including database systems, internet use, and MS Word, Excel, Outlook, and PowerPoint
- Full-time, exempt position. The Program Manager works from a home-based office and may reside in any location within the state of Washington. Applicants in Western Washington between Everett and Tacoma are highly encouraged to apply; however, we are most interested in candidates who are qualified for the position.
- Regular travel throughout Washington, plus the availability to attend team retreats, site visits, and meetings in Oregon and Washington, and one to two national meetings per year is required.
- While Reach Out and Reach does not currently require employees to be vaccinated against COVID-19, Reach Out and Read program sites may require vaccinations and will consequently require the individual in this role to be vaccinated against COVID-19 to perform the duties of the position.
- Other duties as assigned
Compensation and Benefits
Salary will be competitive with similar roles at non-profit organizations of comparable size, and you will receive a robust benefits package. The target salary for this position is $65,000. We offer medical and dental insurance, 401(k) retirement plans with match, paid vacation, and more.
About Reach Out and Read
Founded in 1989, Reach Out and Read gives young children a foundation for success by incorporating books into pediatric care and encouraging families to read aloud together. Reach Out and Read-trained medical providers use books as a diagnostic tool during regular check-ups and teach parents how to engage their child with a book to promote positive parent-child interactions during the rapid brain growth between birth and age five, particularly in economically disadvantaged families who are at risk for adverse outcomes. The daily practice of reading aloud with a parent supports children’s literacy and math skill development, and their social-emotional development, and prepares them for future success in school. Through its national network of providers in more than 6,100 hospitals and health centers in all 50 states, Washington, D. C., and the U.S. Virgin Islands Reach Out and Read is helping to set 4.2 million children a year on a path to a bright future.
Reach Out and Read is the only national early literacy intervention delivered through pediatric care providers. The program has been the subject of over 20 independent studies, the largest body of scientific research for any psychosocial intervention in pediatrics. Research shows that children served by Reach Out and Read are read to more often, enjoy sharing books more, and have better expressive and receptive language skills.
Reach Out and Read Northwest
- Reach Out and Read Northwest reaches 200,000 families and provides over 315,000 books annually through 3,300 medical providers in over 400 clinics.
- 60% of children served are from families with low incomes, 42% are children of color, and 20% speak a home language other than English.
To learn more about Reach Out and Read, visit www.reachoutandread.org.
------------------------------EQUAL OPPORTUNITY EMPLOYER------------------------------
Reach Out and Read is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, or veteran status. Reach out and Read is compliant with the Americans with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please notify us and our HR team will work to accommodate your needs.